Shipping & Returns
Shipping Policy
ALL ITEMS ORDERED FROM THE ONLINE SHOP ARE SHIPPED USING USPS OR UPS AND IS INSURED THROUGH YOUR CARRIER.
IF YOU'D LIKE YOUR ITEM SHIPPED USING ANOTHER CARRIER, PLEASE CONTACT Trish@RioVerdeStudio541.gmail.com PRIOR TO PLACING YOUR ORDER, WE WILL DO OUR BEST TO ACCOMMODATE.
EACH PIECE IS CAREFULLY WRAPPED TO ENSURE SAFE ARRIVAL TO ITS DESTINATION, USING AS MANY RECYCLABLE MATERIALS AS POSSIBLE. REFER TO OUR RETURN POLICIES FOR DAMAGE GOODS.
Return & Exchange Policy
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WE ARE HAPPY TO ACCEPT RETURNS WITHIN 7 DAYS OF YOUR ITEM'S ARRIVAL. THE BUYER IS RESPONSIBLE FOR ASSOCIATED SHIPPING COSTS OF RETURNING THE ITEM. PLEASE CONTACT Trish@RioVerdeStudio541@gmail.com TO ACQUIRE THE CORRECT ADDRESS FOR THE RETURN.
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IF THE RETURNED ITEM ARRIVES DAMAGED, YOU WILL NOT BE REIMBURSED FOR THE RETURN, SO PLEASE PACKAGE THE ITEM CAREFULLY. OTHERWISE, YOU WILL RECEIVE A REFUND IN THE ORIGINAL FORM OF PAYMENT.
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IF YOU FEEL YOUR ITEM IS DAMAGED UPON ARRIVAL IN ANY WAY, PLEASE CONTACT THE SHIPPING COMPANY AND Trish@RioVerdeStudio541@gmail.com
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FOR A RETURN OR EXCHANGE CONTACT Trish@RioVerdeStudio541@gmail.com.
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EACH ITEM IS HANDMADE, SO MAY VARY SLIGHTLY IN SIZE, COLOR, TEXTURE, OR SHAPE FROM THE PHOTO SHOWN ON OUR WEBSITE. PLEASE PROVIDE PHOTOGRAPHIC EVIDENCE OF THE DAMAGE IN YOUR EMAIL TO HELP SPEED THE PROCESS ALONG.